1.1. The items are delivered by courier. After your order has been dispatched, you will receive a tracking number by e-mail. Delivery time starts as soon as The Driftwood Tales has received payment from the customer.
1.2. All orders are dispatched within 1-3 working days after receipt of payment.
1.3. We are open from Monday to Friday and not on public holidays.
1.4. Shipping costs are influenced by your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
1.5. Shipping cost for orders above €125,- are free.
2. Damage during transportation
2.1. All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items, please contact us.
3. Returns. Our policy
3.1. Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do you can choose between a refund, exchange or credit. For all returns information please contact [email protected]
4. Shopping payment
4.1. Making purchases in our webshop is secure (SSL). We do everything in our power to keep your financial information (such as credit card information) safe. 4.2. Prices are stated in EURO and are inclusive of Dutch VAT of 21% and are exclusive of shipping costs. Purchases can only be made in the EURO.
4.3. Payments are processed by Mollie and accept most major methods.
4.4. After you have placed your order, you will receive an automatically generated confirmation by e-mail
5. Price changes
5.1. The Driftwood Tales reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. At times where software or human errors for instance list products with an obvious faulty price, The Driftwood Tales reserves the rights to cancel the order -notifications will be given.
6. Change of product assortment
6.1. The Driftwood Tales reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
7. Product information
7.1. We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur.